Privacy Policy

Last updated and effective as of August 9, 2019

Purpose of Privacy Policy

This Privacy Policy explains how My Financial Counsel, Inc. (“MFC,” “we,” “us,” or “our”) collects, processes, and shares personal data gathered from individuals outside our company, such as current or potential customers and other business partners; applicants for employment with us; and visitors of our website located at http://www.myfincounsel.com and related subdomains (the “Site”) (collectively referred to as “you” or “your”).Personal data (or personal information) is any information about or that relates to you – an identifiable natural person. As used in this Policy, “Services” means the financial services we provide to our customers. We are committed to protecting your privacy. Please contact us at [email protected] with any requests, questions, or concerns relating to this Privacy Policy.

Personal Data We Collect and Purpose of Use

Account Data

When you request our Services, we will process the information you provide to us and information that is publicly available, which may include: name, address, email address, marital and family status information, income level, work, educational, and professional information, financial goals, asset and debt information, other financial information, and any other information you voluntarily provide (“Account Data”).

We use your Account Data for the following business purposes:

  • Provide and improve our products and services, including creating your personal financial profile to share with potential financial advisors
  • Market our products and services – you may opt out of marketing communications by contacting us or clicking “Unsubscribe” in the applicable email
  • Communicate with you and provide customer service
  • Process, pay and issue invoices
  • Conduct credit checks
  • Conduct interviews and evaluate applicants and potential financial advisors

Cookies/Usage Data

When you visit the Site, we log and store your IP address and technical information about your visit like your browser type and other common analytics information (“Usage Data”). We use Google Analytics, Facebook Custom Audience Tool, or other third party technology to collect general demographic information about your Site visit.

When you use the Site, we place a small piece of software referred to as a “cookie” on your computer. You can remove this and other cookies through your browser preferences menu, though the exact method varies depending on the type of browser you use. If you visit from a mobile device, we may reference your device identifier or other information about where your visit originated. You have options to control or limit how we or our partners use cookies and similar technologies. For more information, please see www.allaboutcookies.org/cookies.

Usage Data helps us monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Site, diagnose or fix technology problems, and otherwise plan for, improve and enhance our Site or our business operations. We may also track any online training sessions you have viewed from our Site on an aggregate basis or by an individual user.

Third Party Sharing

We do not sell, rent, or lease your personal data, and we never share your personal data with third parties for their sales or marketing purposes. We only share your personal data with third parties for the business purposes described above, our internal operations, and to comply with our contractual or legal obligations. We share your personal data with the following categories of third parties:

  • Financial advisors that we match customers with so they can provide their own consulting, financial planning, and investment management services (customers should check the privacy policies of any third party financial advisors they choose to work with)
  • Credit agencies to check your credit
  • Customer relationship management (CRM) tools to organize our sales, marketing, and customer service efforts
  • IT and cloud service providers to store and secure your personal data
  • Email processors to send you emails and communicate with you
  • Payment processors to collect your fees and process payments
  • Analytics and measurement partners to help us improve the Services
  • Auditors for internal and external audit requirements and information security purposes

We also may share your information as required by law, to investigate potential illegal activities or violations of our Terms of Service, to protect the security of our business, or as a result of a merger, acquisition, or assignment with a third party.

Storage and Security

We store your personal data for as long as required to provide the Services to you. After the Services are complete, we will retain certain personal data for administrative, legal, and regulatory purposes, such as fraud monitoring, tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

We care about the security of your information and use commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and, in some cases, share with our service providers. We restrict access to personal data to our employees and third parties discussed above in this Policy.

While we take reasonable precautions against possible security breaches, no website or internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss or other breach will never occur. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Access, Modify and Delete Your Data

You have control over your personal data. If you would like to access, modify, or delete any of your data, please contact us at [email protected] If you ask that we remove any information we have stored about you on our systems, we will do so within a reasonable time of receiving your request.

Please note that we do not have control over the data that is processed by any financial advisor engaged through our Services. You should request each financial advisor’s own privacy policies prior to engagement and contact the financial advisor regarding any of your personal data they may store or process.

Internation Transfers

We currently do not accept customers from outside the United States, and we will take reasonable steps to delete any data we receive from outside the United States. If you provide us data from outside the United States, it will necessarily be transferred to the United States for processing and storage.

Third Party Links

The Site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

Children

Minors under 18 are not permitted to use our Site and we do not intentionally collect information from minors under 13. If you believe we have collected any personal information from a child younger than 13 years of age, please notify us immediately at [email protected]

Updates To This Policy

If we modify this Privacy Policy, we will post the updated version on our Site. It is your responsibility to periodically review this Privacy Policy, and you are bound by any changes to it by visiting this Site or using our Services after such changes have been posted.

Contact Us

If you have any questions about our privacy practices please contact us at either: My Financial Counsel, Inc. Attn: Privacy, 137 Montague St, Ste. 149, Brooklyn, NY 11201 or [email protected]

Thanks for using My Financial Counsel!